7-Eleven — Macau
Google map review summary · last 6 months · through 2026-07-28
Executive summary
Overview. Macau has 46 stores and drew 26 reviews in the last 6 months. Average rating 3.00★, negative share 35%. 11 non-English reviews were read via Google's English translation so their themes and health & safety flags are captured.
What's going right. 46% positive (12 reviews, 6 five-star). Most praised: Convenient / location / 24h (2); Fast / efficient (2); Good stock / variety (1). Top-rated: 7-Eleven (3.00★). 0 reviews single out great staff (mostly described by role rather than named).
What's going wrong. Rude / unhelpful staff (5); Long queues / slow service (2); Pricing / overcharging (1).
Worst & recurring. Lowest-rated ≥5 reviews: 7-Eleven (3.00★). 0 stores show the same complaint ≥3×.
Health & safety. 0 verified issues: none.
Responsiveness. Only 0 of 9 negative reviews got an owner reply — 9 unanswered.
Store map (open stores · colour = last-6-month rating · grey = no reviews in the window · size = 6-month review volume)
Click a store for its ratings and a real recent negative & positive review. A store location with no reviews at all does not appear on the map (its coordinates come only from review data). Street map needs internet (map tiles).
Benchmark vs Circle K
Both measured over the last 6 months; permanently-closed stores excluded. Circle K coverage: 16 open stores in this market. Review culture differs slightly by brand — read the gaps as directional.
| Metric | 7-Eleven | Circle K |
|---|---|---|
| Stores (open) | 46 | 16 |
| Reviews (last 6mo) | 26 | 18 |
| Average rating | 3.00★ | 3.06★ |
| Negative (1–2★) | 35% | 44% |
| Positive (4–5★) | 46% | 50% |
| Owner-reply rate | 0.0% | 0.0% |
Complaint themes (count of 1–2★ mentions)
| Theme | 7-Eleven | Circle K |
|---|---|---|
| Rude / unhelpful staff | 5 | 2 |
| Long queues / slow service | 2 | 0 |
| Pricing / overcharging | 1 | 1 |
| Payment / checkout issues | 0 | 4 |
Not enough overlapping areas with ≥5 reviews each to compare.
Rating distribution
Monthly trend
Bar height = review volume; colour = that month's average rating (red low → green high). Number above = avg ★, below = review count.
Complaint themes (from 1–2★)
Staff-conduct split
Night/late-shift mentions in negative reviews: 1.
What customers praise (from 4–5★)
Best stores (≥5 reviews)
| Store | Avg | Reviews | Sample review |
|---|---|---|---|
| 7-Eleven Av. Wai Long, Macao | 3.00 | 8 | “All the surprise items we will get here 😜” |
Worst stores (≥5 reviews)
| Store | Avg | Reviews | 1–2★ | Sample review |
|---|---|---|---|---|
| 7-Eleven Av. Wai Long, Macao | 3.00 | 8 | 3 | “I was topping up my MCard, and I paid 100 MOP, but the staff only topped up 50 MOP for me, and my another 50 MOP just disappeared! Even one star is too much for …” |
Priority: stores with the most complaints
1★ · 2026-06-08 “I was topping up my MCard, and I paid 100 MOP, but the staff only topped up 50 MOP for me, and my another 50 MOP just disappeared! Even one star is too much for them.”
1★ · 2026-04-17 “It's ridiculously expensive, so make sure you buy it downtown.”Original (Korean): “개비쌈 꼭 시내서 사오세요”
1★ · 2026-01-29 “attention 7/11 rua praia manduco macau.....jan.29,2026 almost 11pm evening I was happy to approach the lady employee and asking if I can reload my mpay.wow, she just ignored me I was standing there for almost 2mins and she was just ignoring me and still fixing …”
1★ · 2026-01-29 “the lady who is on duty this night, january 29 2026 is very rude. She is incapable of doing her work. Not only once but twice, this lady worker doesn’t know how to respect the people who buys there. She ignore the customers and keeps on just doing her own thin …”
1★ · 2026-06-09 “The staff was rude; I asked for fish balls ten times, but they only gave me a bowl of noodles.”Original (Chinese): “店員沒禮貌，説十遍要魚蛋，給我下單了一份麵”
1★ · 2026-01-29 “the lady on duty tonight no respect.i was happy to approach her asking if I can recharge load my mpay and she was so impolite no reply on what I was asking.i was standing there waiting for her to go in he cashier but she was just fixing the boxes and ignore me …”
1★ · 2026-06-11 “”
1★ · 2026-06-03 “”
Recurring problems (same issue ≥3×)
None.
Health & safety
None in the window.
Staff recognition
None.