Google Map Reviews
What real customers are saying about your stores across Asia, read and scored by AI, store by store, and benchmarked against local competitors.
7-Eleven
7-Eleven
7-Eleven
7-Eleven
Wellcome
Mannings
Avg = the mean star rating across the reviews read. Neg = the share of reviews rated 1 or 2 stars. H&S = health & safety: reviews flagging a hygiene, food-safety or safety concern, each read and verified individually.
Where every number starts
The reports above are built entirely from real Google Maps reviews: the public star ratings and comments anyone can read. Here is one, shown exactly as it appears on Google.
How it works
Where the data comes from
Public Google Maps reviews: the same star ratings and written reviews anyone can see on Google. Nothing private, nothing purchased, no surveys.
How the data is pulled (an automated pipeline)
- Build the store list: we search Google Maps across each market to compile a near-complete list of store locations.
- Pull the reviews: for each store, the system collects its reviews from Google and saves the raw, unedited data, stamped with the date.
- Archive everything: every pull is stored untouched, so every number is traceable and reproducible.
How it's analyzed
AI reads every review and scores it for: the rating, whether it's positive or negative, the recurring themes (staff, queues, pricing, cleanliness, payment, etc.), and any health & safety flags. It then ranks best and worst stores, flags stores with repeated problems, and plots every store on a map colored by rating. Each day's new reviews also get a short, clearly-labeled AI insight in the review reader — added context grounded in the store's own history, like a repeat complaint, a pattern across recent reviews, or a bright spot worth recognising.
Why the numbers can be trusted
It's grounded, not generated: every figure traces back to a real, verbatim review. The system quotes the actual customer's words and never invents or paraphrases. Where there's no data, it says so. Health & safety findings are even read and confirmed individually.
Coverage & cadence
- Coverage: the whole store network.
- Cadence: a 6-month baseline first, then refreshed on request — each refresh brings in every new review since the last one, across the all-stores tables, the "Reviews by day" log and the readers (each card shows its last refresh date), while the baseline report stays a fixed point-in-time read.