7-Eleven — Macau
Google map review summary · last 6 months · through 2026-08-06
Avg rating = the mean star rating across the reviews read in the window (stores with no reviews don't count). Negative = the share of reviews rated 1 or 2 stars. Health & safety = reviews flagging a hygiene, food-safety or safety concern, each read and verified individually.
Executive summary
Overview. Macau has 46 open stores (permanently-closed stores excluded); 37 of them have Google reviews and appear on the map (the rest have no reviews yet). Those stores drew 23 reviews in the last 6 months, an average of 3.26★ (the mean across those reviews; stores with no reviews don't count) and a negative share of 26%. 11 non-English reviews were read via Google's English translation so their themes and health & safety flags are captured.
What's going right. 52% positive (12 reviews, 6 five-star). Most praised: Convenient / location / 24h (2); Fast / efficient (2); Good stock / variety (1). Top-rated: —. 0 reviews single out great staff (mostly described by role rather than named).
What's going wrong. Rude / unhelpful staff (2); Pricing / overcharging (1).
Worst & recurring. 0 stores show the same complaint ≥3×.
Health & safety. 0 verified issues: none.
Responsiveness. Only 0 of 6 negative reviews got an owner reply — 6 unanswered.
Store map (open stores · colour = last-6-month rating · grey = no reviews in the window · size = 6-month review volume)
Click a store for its ratings and a real recent negative & positive review. A store location with no reviews at all does not appear on the map (its coordinates come only from review data). Street map needs internet (map tiles).
Benchmark vs Circle K
Both measured over the last 6 months; permanently-closed stores excluded. Circle K coverage: 16 open stores in this market. Review culture differs slightly by brand — read the gaps as directional.
| Metric | 7-Eleven | Circle K |
|---|---|---|
| Stores (open) | 46 | 16 |
| Reviews (last 6mo) | 23 | 16 |
| Average rating | 3.26★ | 3.12★ |
| Negative (1–2★) | 26% | 44% |
| Positive (4–5★) | 52% | 50% |
| Owner-reply rate | 0.0% | 0.0% |
Complaint themes (count of 1–2★ mentions)
| Theme | 7-Eleven | Circle K |
|---|---|---|
| Rude / unhelpful staff | 2 | 2 |
| Pricing / overcharging | 1 | 1 |
| Payment / checkout issues | 0 | 3 |
Not enough overlapping areas with ≥5 reviews each to compare.
Rating distribution
Monthly trend
Bar height = review volume; colour = that month's average rating (red low → green high). Number above = avg ★, below = review count.
Complaint themes (from 1–2★)
Staff-conduct split
Night/late-shift mentions in negative reviews: 0.
What customers praise (from 4–5★)
Best stores (top 0 of 1 stores with ≥5 reviews in the window)
Not enough stores clear the review threshold to rank here.
Worst stores (top 0 of 1 stores with ≥5 reviews in the window)
Not enough stores clear the review threshold to rank here.
Priority: stores with the most complaints
1★ · 2026-06-08 “I was topping up my MCard, and I paid 100 MOP, but the staff only topped up 50 MOP for me, and my another 50 MOP just disappeared! Even one star is too much for them.”
1★ · 2026-04-17 “It's ridiculously expensive, so make sure you buy it downtown.”Original (Korean): “개비쌈 꼭 시내서 사오세요”
1★ · 2026-06-09 “The staff was rude; I asked for fish balls ten times, but they only gave me a bowl of noodles.”Original (Chinese): “店員沒禮貌，説十遍要魚蛋，給我下單了一份麵”
1★ · 2026-06-11 “”
1★ · 2026-06-03 “”
Recurring problems (same issue ≥3×)
None.
Health & safety
None in the window.
Staff recognition
None.