Wellcome Hong Kong review report

“The cashier was rude and ill-mannered.”Original (Chinese)“收銀員工態度惡劣,無家教”

1★ · 2026-07-05 · source

“The male employee's attitude when answering customer questions was extremely poor, completely damaging the company's image.”Original (Chinese)“男性員工回答客人問題時態度極差，完全影響公司形象”

1★ · 2026-05-02 · source

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1★ · 2026-06-12 · source

“I don't know why the shop assistant's attitude was so bad. If they're in a bad mood, can they just not come to work?”Original (Chinese)“店員態度不知道差什麼 心情不好可以不要上班嗎”

1★ · 2026-04-02 · source

“Terrible food quality. There are always strange smell in the store. Quite poor management. Rude staff are always shut at the customer. Many conflict and noise inside the store. Very bad experience. I don’t recommend this store. Please avoid it.”

1★ · 2026-06-26 · source

“The service was terrible, there was trash on the trolley, and the wait was incredibly long...”Original (Chinese)“服務員態度好差，手推車上還有垃圾，排隊等很久⋯”

1★ · 2026-06-11 · source

“Hello, I went in to buy cat food and politely asked, "Excuse me — could you tell me where the cat food is located?" Instead of giving me clear directions or showing me the aisle, a staff member simply called out the section number loudly from a distance. I fe”

1★ · 2026-08-03 · source

“This Wellcome store is super crowded, but it's cramped and disorganized.”Original (Chinese)“呢間惠康超級多人，但係好迫，雜亂無章”

1★ · 2026-05-28 · source

“No one answers the phone! I actually wanted to tell them I'd been charged the wrong amount! What I hate most is a phone call that no one answers and there's no voicemail!”Original (Chinese)“無人接聽電話I其實想通知声收錯銀! 最敢討厭是無人聽的電話!又無留言!”

1★ · 2026-03-17 · source

“The west wood welcome is very good for shopping but the staffs are very bad they do not know how to behave with customers and very impolite and as an foreigner they are making with me discrimination. “RACISM””

1★ · 2026-02-20 · source

“The self-checkout requires a cash voucher and I need help. There was a male clerk nearby, but he turned his head away and pretended not to hear me after I called him twice. 🙉”Original (Chinese)“自助收銀要付現金券，需要幫手，一個男店員在旁邊，叫了他兩次直接轉頭裝聽不到🙉”

1★ · 2026-01-29 · source

“It's so hard to stand without air conditioning.”Original (Chinese)“冇冷氣，好難頂”

2★ · 2026-07-11 · source

“They gave me two items instead of three, and the two items were even more expensive than the three. When I asked the male clerk for a refund, he was incredibly rude, yelling at me, "Fine, fine! Here you go, here you go!!!" while slapping the money into my hand”Original (Chinese)“3件商品給我打成2件，最關鍵兩件還比三件更貴，找那個男店員退錢態度最差，對著我大吼大叫說「行行行！退給你，退給你！！！」一邊把錢拍我手上，明明自己商品數量沒掃對？建議門市整改眼鏡男店員服務態度。但這裡是高貴的惠康，有人會理你麼？不會。”

1★ · 2026-05-09 · source

“walking into a supermarket in Hong Kong and finding literally nothing on the shelves for basics like olive oil, honey, olives, purple onions (red onions), rice cakes… it’s like the apocalypse hit the imported/processed goods aisle while you were just trying to”

1★ · 2026-02-24 · source

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1★ · 2026-06-01 · source

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2★ · 2026-06-24 · source

“Terrible food quality. There are always strange smell in the store. Quite poor management. Rude staff are always shut at the customer. Many conflict and noise inside the store. Very bad experience. I don’t recommend this store. Please avoid it.”

1★ · 2026-06-26 · source

“The service was terrible, there was trash on the trolley, and the wait was incredibly long...”Original (Chinese)“服務員態度好差，手推車上還有垃圾，排隊等很久⋯”

1★ · 2026-06-11 · source

“The cashier was rude and ill-mannered.”Original (Chinese)“收銀員工態度惡劣,無家教”

1★ · 2026-07-05 · source

“The male employee's attitude when answering customer questions was extremely poor, completely damaging the company's image.”Original (Chinese)“男性員工回答客人問題時態度極差，完全影響公司形象”

1★ · 2026-05-02 · source

“Some of the staffs keep chatting each other while working. They are also sensetive just accidentally touch slightly by the cart they will shout at you to catch the attention of all the peoples in the supermarket. I think the wellcome supermarket manager need t”

1★ · 2026-04-08 · source

“Worst welcome store in HK, cashier is rude and shouting at people”

1★ · 2026-03-23 · source

“This morning, June 18th, at approximately 10:27 AM, I bought two bags of Sunkist high-sweetness navel oranges at Wellcome Department Store in Tuen Mun Times Square for 29 NTD each. After opening one bag at home, I found two oranges with wet peels that appeared”Original (Chinese)“今早18/06大概10：27分在屯門時代廣場惠康， 買了兩袋新奇士高甜臍橙29/1袋，其中一袋回家後打開有2個表皮淋濕過疑似爛的亦有聞到苦味，希望執貨姐姐放貨時候望多兩眼，如有壞貨希望取走，不用等消費者攞到回家原來係爛的，錢又冇咗又唔食得🥺”

1★ · 2026-06-18 · source

“Too few cashier, wait too long”

1★ · 2026-05-03 · source

“Hello, I went in to buy cat food and politely asked, "Excuse me — could you tell me where the cat food is located?" Instead of giving me clear directions or showing me the aisle, a staff member simply called out the section number loudly from a distance. I fe”

1★ · 2026-08-03 · source

“First, improve the quality of your staff. I asked them why some parts were missing, and they just said, "The machine is broken!" Seriously, why are you so angry after just asking?”Original (Chinese)“员工質素改善下先啦 我問佢哋點解有零件缺失？佢哋就話「個部機壞咗囉！」大佬呀，問吓啫 咁嬲仲咩啫？”

1★ · 2026-04-28 · source

“The west wood welcome is very good for shopping but the staffs are very bad they do not know how to behave with customers and very impolite and as an foreigner they are making with me discrimination. “RACISM””

1★ · 2026-02-20 · source

“Online shopping staff, both men and women, dressed in black shirts and pants, pushed large shopping carts and wouldn't give way, especially one guy with explosive blond hair!! Sushi's prices are too expensive.”Original (Chinese)“著黑衫黑褲嘅網購工作人員男女 推住大購物車 唔會禮讓, 尤其有個爆炸金毛男仔!! Sushi 價錢太貴”

1★ · 2026-02-15 · source

“Although the phone line closes at 10:30, and they've already gone into shutdown mode by 9:00, with the self-service payment machines shut down, the staff are still talking loudly, both men and women, swearing and telling lewd jokes. Parents should be aware of ”Original (Chinese)“雖然話收10点半，九點幾已經收工模式趕客，自助收費機熄機，成班職員高談闊論，不分男女大聲粗口橫飛講咸濕笑話，家長要留意”

1★ · 2026-04-27 · source

“Of all the places I've patronized, this one is truly the worst. Before, they sold frozen Korean oysters that were melted, re-frozen, and then sold again; the meat was moldy and rotten, and the whole bag was lost. This time, I bought Japanese eggs, and six out ”Original (Chinese)“幫襯過咁多間，呢間真倒數第一，之前買急凍韓國蠔溶雪再急凍繼續照賣，啲肉霉爛，成包掉咗；今次再買日本蛋，十隻有六隻蛋殼暗裂，成盒丟咗；職員態度亦好衰，喺自助機比錢時忽然身後發出巨響，原來有職員大力揼板貨落地，離我身後不足三尺，望下佢仲要怒啤你然後又再大力揼多板落地，咁揼法唔怪之得賣啲貨又爛又殘”

1★ · 2026-02-02 · source

“Although the phone line closes at 10:30, and they've already gone into shutdown mode by 9:00, with the self-service payment machines shut down, the staff are still talking loudly, both men and women, swearing and telling lewd jokes. Parents should be aware of ”Original (Chinese)“雖然話收10点半，九點幾已經收工模式趕客，自助收費機熄機，成班職員高談闊論，不分男女大聲粗口橫飛講咸濕笑話，家長要留意”

1★ · 2026-04-27 · source

“Of all the places I've patronized, this one is truly the worst. Before, they sold frozen Korean oysters that were melted, re-frozen, and then sold again; the meat was moldy and rotten, and the whole bag was lost. This time, I bought Japanese eggs, and six out ”Original (Chinese)“幫襯過咁多間，呢間真倒數第一，之前買急凍韓國蠔溶雪再急凍繼續照賣，啲肉霉爛，成包掉咗；今次再買日本蛋，十隻有六隻蛋殼暗裂，成盒丟咗；職員態度亦好衰，喺自助機比錢時忽然身後發出巨響，原來有職員大力揼板貨落地，離我身後不足三尺，望下佢仲要怒啤你然後又再大力揼多板落地，咁揼法唔怪之得賣啲貨又爛又殘”

1★ · 2026-02-02 · source

“The service was poor; it was as if they were afraid of having too much business.”Original (Chinese)“服務態度差，像是很怕生意太好似的。”

1★ · 2026-05-17 · source

“The staff here are discriminatory and have very bad tempers. They might not understand you when you speak English, and when you speak Mandarin, they're too lazy to talk to you. If you ask if there's an extra item for a particular product, they won't even look ”Original (Chinese)“这里的工作人员有歧视的 脾气很大的 说英文不一定能听明白 说普通话 又懒得搭理你 问一个货有没有跟多一件 她连看你手上是什么都不会看 就告诉你没有没有”

1★ · 2026-05-10 · source

“The fruit was moldy, yet they were still selling it. You have to be very careful when buying things here.”Original (Chinese)“水果都发霉了还在卖。在这里买东西必须仔细挑选。”

1★ · 2026-06-10 · source

“The shop assistants pushing their carts inside are completely unruly, pushing people around as if nothing happened. The delivery guys with their metal carts are also reckless. Fruits and vegetables are frequently damaged and moldy; I wouldn't recommend coming ”Original (Chinese)“店內阿姐推車完全唔會讓人，推到人當無事。入面送貨推鐵車仔嘅阿叔又係橫衝直撞。水果蔬菜經常撞壞發霉，唔建議黎尼到買新鮮食品。企收銀嘅店員就正正常常。”

1★ · 2026-05-10 · source

“Of all the places I've patronized, this one is truly the worst. Before, they sold frozen Korean oysters that were melted, re-frozen, and then sold again; the meat was moldy and rotten, and the whole bag was lost. This time, I bought Japanese eggs, and six out ”Original (Chinese)“幫襯過咁多間，呢間真倒數第一，之前買急凍韓國蠔溶雪再急凍繼續照賣，啲肉霉爛，成包掉咗；今次再買日本蛋，十隻有六隻蛋殼暗裂，成盒丟咗；職員態度亦好衰，喺自助機比錢時忽然身後發出巨響，原來有職員大力揼板貨落地，離我身後不足三尺，望下佢仲要怒啤你然後又再大力揼多板落地，咁揼法唔怪之得賣啲貨又爛又殘”

1★ · 2026-02-02 · source

“A garbage supermarket sells expired food, and supervision is practically nonexistent.”Original (Chinese)“垃圾超市，卖过期食品，监督如同摆设”

1★ · 2026-01-27 · source

“The store was filthy and messy, with a lot of near-expiry and expired items that weren't being replaced, or they were out of stock. You had to look carefully before buying anything. And I don't know if they've been storing online orders, but the whole store wa”Original (Chinese)“污糟邋遢，啲貨好亂又多臨期同過期野唔更換，再唔係就缺貨，喺度買嘢要睇到清清楚楚，同埋唔知係咪而家谷網購單，成間舖都係執網購單嘅執貨員，幾乎行每一行貨架都有人態度好差咁同我講唔該借借，我企喺貨架前10秒都未睇清楚日期就已經最少3次比人叫我借開，直到我去自助收銀機埋單俾錢，前前後後俾人叫我行開咗10幾次，其實係咪唔想做walk-in 生意呢？？”

1★ · 2026-02-03 · source

“The shop assistants pushing their carts inside are completely unruly, pushing people around as if nothing happened. The delivery guys with their metal carts are also reckless. Fruits and vegetables are frequently damaged and moldy; I wouldn't recommend coming ”Original (Chinese)“店內阿姐推車完全唔會讓人，推到人當無事。入面送貨推鐵車仔嘅阿叔又係橫衝直撞。水果蔬菜經常撞壞發霉，唔建議黎尼到買新鮮食品。企收銀嘅店員就正正常常。”

1★ · 2026-05-10 · source

“This morning, June 18th, at approximately 10:27 AM, I bought two bags of Sunkist high-sweetness navel oranges at Wellcome Department Store in Tuen Mun Times Square for 29 NTD each. After opening one bag at home, I found two oranges with wet peels that appeared”Original (Chinese)“今早18/06大概10：27分在屯門時代廣場惠康， 買了兩袋新奇士高甜臍橙29/1袋，其中一袋回家後打開有2個表皮淋濕過疑似爛的亦有聞到苦味，希望執貨姐姐放貨時候望多兩眼，如有壞貨希望取走，不用等消費者攞到回家原來係爛的，錢又冇咗又唔食得🥺”

1★ · 2026-06-18 · source

“I bought lettuce, and they even added an alarm clock and two rotten pieces of lettuce to the side!”Original (Chinese)“買生菜生菜入邊裏邊竟然加上鬧鐘兩塊爛生菜”

1★ · 2026-07-27 · source

“I bought a box of Japanese peaches at full price today. There were four in the box, but only one was edible; the rest were rotten. It was a complete rip-off.”Original (Chinese)“今朝正價買左盒裝日本桃。一盒4個，得1個可以食，其他都係壞嘅，完全係呃錢嘅體驗。”

1★ · 2026-07-30 · source

“This Wellcome store offers excellent service and a wide variety of fresh products. In addition, the branch manager, Mr. Deng, is helpful, warm, and polite, making it a worthwhile place to shop. They currently have a special offer on a three-pack of low-sugar V”Original (Chinese)“這一間惠康店舖服務非常好，而且貨品種類繁多新鮮，再加上分店鄧經理樂於助人，熱誠有禮，值得大家到該處選購貨物，現在他們還有低糖維他奶三盒裝做特價，每盒六包，物超所值！”

5★ · 2026-06-19 · named: Deng · source

“I seldom shop at this supermarket because it is not the one closest to my home. But I recently found it was a good place; the well-prepared dishes tasted good and were reasonably priced. And the motivation for me to write this review was their service and help”

5★ · 2026-05-03 · source

“This is a supermarket that's definitely worth visiting. It's open 24 hours, making it my must-visit stop before heading back to the hotel. The prices here are more affordable compared to 7-Eleven, so it's a great place to stock up on snacks and drinks. During ”

5★ · 2026-07-09 · source

“Visited for a few groceries that are not available in Malaysia. Place is small and compact hence lots of merchandise everywhere. The floor where one enters has fresh produces and refrigerated goods. Downstairs has goods that do not need refrigeration. When I v”

4★ · 2026-03-08 · source

“On my last few visits, I've felt the cashiers weren't very polite. Today, after shopping, I checked my receipt and discovered that the coffee, originally priced at $50, had been charged at $60! Luckily, I noticed early and told the cashier. Although they refun”Original (Chinese)“最近幾次光顧，都覺得收銀員無乜禮貌。今日去買完嘢，離開時檢閱單據，發覺特價$50的咖啡收了原價$60，好在我發現得早，回去告訴收銀員。雖然退回$10差價，但一句對唔住都無！ 近來有$5包蔬，算抵買。 2026年2月24日更新：如果用惠康現金券，也可以用自助收銀的，但一定要叫職員幫你掃個幾張現金券，自己無權限做。恆常有一位阿姐會睇住幾部自助收銀機，若她在忙，也可向收銀員大聲講「用券」，她們都會來協助的，不用怕醜！ 2026年6月14日”

4★ · 2026-06-14 · source

“Durian lovers, don't miss this! This supermarket has such a huge selection! From fresh durian, durian daifuku, durian ice cream, chilled durian, durian crystal rice dumplings, durian popsicles, to durian ice cream bars—the variety is incredible! I least recom”Original (Chinese)“喜欢吃榴梿的绝对不要错过！ 这一间超级市场实在有太多选择了 无论是新鲜的榴梿,榴梿大福,榴梿冰淇淋,冰鲜榴梿,榴梿水晶粽,榴梿雪条,榴梿雪糕各式各样的非常之多!我最不推介就是泰式的榴梿大福因为有点科技感试了榴梿雪条和榴梿雪糕也是了新鲜的榴梿全部都非常不错绝对推介 有时候我会特别留意巧克力柜,因为巧克力的特价力度也同样惊人！今天一共买了五包！ 今天的收银员又对我发脾气但是我礼貌的对他说了几句后,他终于笑了可能是累了吧！大家遇到发脾气的收银”

5★ · 2026-06-30 · source