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7-Eleven Hong Kong · Social Pulse
← Hong Kong editions

Daily · 7 Sep 2026

benchmarked vs Circle K · 27 posts and 56 comments (earned + owned) · reach = summed post engagement
Review needed this week?
Needs attention
2 items to review this week (1 high-priority), see 'Act on this' below.
Total posts
27
earned + owned
Earned reach
277
independent voices
Share of voice
75%
vs Circle K 25%
Owned reach
12k
official accounts
Positive posts
12%
1 of 8
Comments read
56
today
Threads 99%Xiaohongshu 1%

Executive summary

Earned vs owned reach

Of the 13k total reach today, 98% is the chains posting on their own channels and only 2% is independent voices. The organic conversation is small relative to brand broadcasting — every headline metric above is the earned 2%.

Earned 2%Owned 98%
ChainEarnedOwnedOwned %
7-Eleven2778.2k97%
Circle K04.0k100%

Earned = organic / independent voices — this drives Share of Voice, sentiment and everything above. Owned = the brands' own official accounts, i.e. what they broadcast. A high owned share means the day's buzz is largely brand-driven, not organic.

Most viral today

7-Eleven’s top post out-reached Circle K’s by nearly 2×.
7-Eleven
3,907
@7elevenhk · PUC cat blind box
Circle K
2,542
@circlek_hk · aespa LEMONADE photocard
7-Eleven · top posts
IG@7elevenhkPUC cat blind boxowned♥ 3,907

“7-Eleven releases PUC stress-relief cat blind boxes themed around office-worker phrases, three series in total.”

【#7仔新嘢】PUC解壓玩具貓貓盲盒系列登場啦😻✨ #陸續到舖 今期 7 仔帶嚟 #PUC解壓玩具貓貓盲盒系列 💛將打工仔嘅日常心聲化身成趣味小物😍無論掛喺手袋、背囊定鎖匙扣上都夠晒吸睛✨陪你隨時隨地釋放情緒,同時為日常增添滿滿玩味!打工仔梗係要快啲入手啦🛒💨 🐱 PUC解壓玩具貓貓盲盒1代 以打工 …

High-engagement blind box post (3.9k) shows strong resonance with office-worker humor theme.

View post →
IG@7elevenhkniko and ... collab merchandiseowned♥ 2,039

“7-Eleven launches second niko and ... collaboration collection featuring bags, towels, socks and a mini blind-box set, rolling out from Sep 7.”

【#7仔新嘢】📣7-Eleven meets niko and ... 聯乘第二彈登場📣 陸續到舖 7-Eleven 與日本人氣品牌 niko and ... 推出聯乘第二彈📣,以日系簡約生活美學作靈感,注入秋冬大地色系與山系元素🤎💚,獨家打造出一系列具設計感又實用嘅日常單品👜🧦✨! 🪄所有新品將由 …

Second lifestyle collab wave (bags, socks, towels) targeting collectors, strong owned engagement.

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IG@7elevenhkNescafe Milo mini sandwichowned♥ 1,315

“7-Eleven launches a Nescafe Milo-flavored mini chilled sandwich dessert.”

【#7仔新嘢】雀巢美祿特濃迷你三文治登場啦😋🍫🥪✨ 今期 7 仔帶嚟 #雀巢美祿特濃迷你三文治 💚將大家熟悉嘅美祿麥芽朱古力滋味化身成冰凍甜點🤤特濃幼滑夾心配搭可可餅乾✨層次豐富得嚟又滿足😍 迷你份量方便你隨時享用,作爲飯後甜品就啱啱好😋快啲嚟 7 仔入手啦🛒💨! #7ElevenHK #7Elev …

New chilled dessert leveraging Milo brand equity for impulse snacking.

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IG@7elevenhkYashica camera preorder (Hello Kitty/Snoopy)owned♥ 496

“7-Eleven opens preorders for Yashica x Hello Kitty/Snoopy retro cameras and mini arcade table games via its app.”

「7 仔預購」新品登場!✨YASHICA 聯乘Hello Kitty 同 Snoopy 推出潮流相機系列,可愛角色配上超復古質感,一拎上手即刻變成打卡氛圍!📷🎀🐾 仲有經典派對街機桌遊驚喜登場 👾🎉,將巷球機同氣墊球縮小成精巧桌上版,陪你投入熱鬧聚會時光,解鎖滿滿玩樂 Combo!🔥💥 各位粉絲快啲 …

Preorder collab merges retro camera trend with popular IP characters, drives app engagement.

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IG@7elevenhkGundam merchandiseowned♥ 482

“7-Eleven introduces a Gundam-themed merchandise line including bags, keychains, underwear, playing cards and fridge magnets.”

【#7仔新嘢】機動戰士高達精品系列登場啦🤖✨ #陸續到舖 今期 7 仔帶嚟 #機動戰士高達 精品系列 💙由高達、渣古到馬沙專用渣古,多款經典機體化身成不同主題精品😍由日常配件、服飾到特色收藏小物一應俱全✨高達迷梗係唔可以錯過!記得快啲嚟 7 仔入手啦🛒💨 💙 機動戰士高達環保袋連收納包吊飾 盾牌造型 …

Gundam-themed merch drop appeals to niche collector fanbase, drives repeat visits.

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TH@agumon_enfpchicken breast + udon diet mealorganic♥ 265

“The weekly '$28 double chicken breast + udon hell' is starting again.”

$28 每星期名為 雙雞胸+一碗烏冬的地獄 又要開始了

Recurring complaint about the monotony of the $28 diet combo, signals fatigue with healthy-meal SKU repetition.

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Circle K · top posts
IG@circlek_hkaespa LEMONADE photocardowned♥ 2,542

“Circle K launches aespa 'LEMONADE' collectible photocards ($22/pack, $220/box) from Sep 7, listing dozens of participating stores.”

【#新品登場】🚨aespa·LEMONADE·甄選星光卡正式登陸 Circle K!✨ 各位 MY 注意!aespa 全新「LEMONADE 甄選星光卡」即將於 Circle K 閃亮登場啦!🍋今次同樣有多款星級卡面,以LEMONADE造型延續佢哋一貫嘅未來感,每張充滿驚喜同收藏價值,粉絲們絕對要入 …

K-pop collectible card drop likely to drive footfall and collector hype across many stores.

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IG@circlek_hkNissin cold-water cup noodleowned♥ 868

“Circle K introduces Nissin's cold-water cup noodles (no hot water needed), a viral Threads trend item, in kimchi and lemon chicken salt flavors.”

【用凍水沖嘅杯麵你食過未?】日清「凍水杯麵」嚟到 Circle K!🧊🍜 . ⛔️熱湯禁止!?顛覆你對杯麵嘅想像!Threads最新大熱話題商品 —— 日清【凍水杯麵】正式登陸 Circle K 啦! . 標榜「熱湯禁止」,專為冷水而設!只要倒入冷藏庫凍水(推薦5°C-10°C),靜置 5 分鐘就可 …

Novel 'cold water' cup noodle trend product tied to viral Threads buzz, good PR hook.

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TH@circlek_hkaespa LEMONADE photocardowned♥ 165

“Circle K announces aespa 'LEMONADE' collectible photocards now available.”

🚨aespa·LEMONADE·甄選星光卡登陸 Circle K!✨ 各位 MY 注意!aespa 全新「LEMONADE 甄選星光卡」於 Circle K 閃亮登場啦!🍋今次同樣有多款星級卡面,以LEMONADE造型延續佢哋一貫嘅未來感,每張充滿驚喜同收藏價值,粉絲們絕對要入手!💎

Owned Threads repost of aespa collectible card launch, reinforcing cross-platform promo push.

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IG@circlek_hkMonaka ice cream 4-for-$30owned♥ 142

“Circle K offers Appolo Monaka ice cream 4 pieces for $30 (~$7.5 each), limited-time deal Sep 7-13.”

#激筍🍦【Monaka 雪糕 4件$30!平均每件只需$7.5】 經典嘅 Appolo Monaka 雪糕依家喺 Circle K 有期間限定優惠,雪糕控係時候出動啦!🍨 由即日起,購買 Monaka 雪糕平均每件只需 $7.5!多款人氣口味任你揀,快啲買定一大袋,留喺屋企慢慢歎啦~😍 圖片只供參考 …

Value bundle promo on classic ice cream to drive basket size.

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FB@circlekhongkongNissin cold-water cup noodleowned♥ 101

“Circle K introduces Nissin's cold-water cup noodles, a viral Threads trend item, in kimchi and lemon chicken salt flavors.”

【用凍水沖嘅杯麵你食過未?】日清「凍水杯麵」嚟到 Circle K!🧊🍜 . ⛔️熱湯禁止!?顛覆你對杯麵嘅想像!Threads最新大熱話題商品 —— 日清【凍水杯麵】正式登陸 Circle K 啦! . 標榜「熱湯禁止」,專為冷水而設!只要倒入冷藏庫凍水(推薦5°C-10°C),靜置 5 分鐘就可 …

Cross-posted on Facebook to extend reach of the viral cold cup noodle launch.

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What customers are saying

56 public comments on today’s posts, read and tagged. Every quote is verbatim and links to its source.
How to read this: A curated read of public social comments from a single day — directional early-warning signal, not a scientific poll.

Act on this

Fix7-Elevenniko and... Vol.2 drop turns into a store-by-store guessing game

The second niko and... collab launched with vague 'rolling out' messaging; shoppers hit 4-5 stores with zero stock and staff who couldn't explain timing. The most-liked comment on the post accuses 7-Eleven of wasting customers' time and misleading them about launch windows.

▸ Highest-liked comment on the post (20 likes) plus multiple echoes of 'visited 4-5 stores, none had it'

▶ 7-Eleven action: Publish a single, store-specific on-sale date/time in the launch post and app; brief all frontline staff before the post goes live so they can field availability questions. — Merchandising & Store Ops · This week

可唔可以每間店舖統一銷售日期?唔好講啲咩陸續到店啦,想人哋點買呀?今日經過咁多間話會賣嘅都唔見有🤡 然後無啦啦出個post加個「晚」字🤣

“Could you please set a uniform sale date across stores? Stop saying 'coming soon' — how are we supposed to buy it? Visited so many stores today that were supposed to have it and none did, then you casually add the word 'evening' to the post afterward 🤡”

7-Eleven@malkoliohcherry · Instagram · ♥ 20 · source

Watch7-ElevenDiet-food customers unfavorably compare 7-Eleven chicken breast to a rival

In a viral 'can I lose weight eating 7-Eleven' thread, the top reply recommends skipping 7-Eleven's chicken breast for a competitor citing better price-to-protein ratio, while another comment calls the 7-Eleven version 'awful.' This threatens the diet-combo growth story flagged in the posts data.

▸ Thread comparing a 90g/$22 7-Eleven chicken breast unfavorably to a 120g/$30 rival option; a separate comment calls it inedible

▶ 7-Eleven action: Review chicken breast recipe/portioning and consider a value-size or price adjustment; commission a taste-refresh audit for the diet-combo range before menu fatigue spreads further on social. — Food Innovation team · This week

7記雞胸難食到仆街 堅持唔到的

“7-Eleven's chicken breast is unbearably bad, impossible to stick with.”

7-Eleven@godblessmeladiu · Threads · ♥ 0 · source

What's Working

Merch collabs and playful IP tie-ins continue to be the strongest engagement drivers for both brands.

7-ElevenGundam merch delights collectors with playful banter

Comments show enthusiastic, affectionate engagement requesting series extensions rather than complaints.

會唔會返埋對高達襪?

“Will you also bring back the matching Gundam socks?”

7-Eleven@jamespong98 · Instagram · ♥ 1 · source

Circle Kaespa LEMONADE card drop fuels K-pop fan frenzy

2,542 IG engagement with fans dissecting card details and member biases — deep emotional investment.

睇嚟小編本命係winter

“Looks like the admin's bias is Winter.”

Circle K@cheyenneyan · Instagram · ♥ 0 · source

Circle KNissin cold-water noodle sparks genuine stockpiling behaviour

Cross-posted on IG (868) and FB, with shoppers actively hunting down and bulk-buying the item.

尋日收工青衣站重有一大堆,我都掃左8個

“Yesterday after work there was still a pile at Tsing Yi station — I grabbed 8.”

Circle K@Christie Wong · Facebook · ♥ 0 · source

Report Card: Gripes & Requests

Recurring questions and asks from 7-Eleven customers this period.

7-ElevenCustomers demand clear, unified launch dates for hyped collabs

Repeated complaints of empty stores despite '陸續到舖' promotional language.

而家都就嚟七點鐘,行咗四五間都冇,店員都唔知發生咩事……你呃人,講大話

“It's almost 7pm, I've been to 4-5 stores and there's nothing, even staff don't know what's going on... you lied to us.”

7-Eleven@jeffsardine623 · Instagram · ♥ 6 · source

7-ElevenShoppers want clearer store-availability info for new drops

Recurring 'which stores stock this' questions across PUC, niko and, and Gundam launch posts.

有冇指定商舖先至有?

“Is it only available at specific stores?”

7-Eleven@evykyil.9701 · Instagram · ♥ 2 · source

7-ElevenDiet-conscious customers want better protein value than 7-Eleven's chicken breast

Direct price/protein comparison favoring a rival chicken breast product.

我建議去華御結買雞胸,7仔買飯團,可以唔過$50又飽肚。平靚正 $30 買兩個細雞胸一共有120g,7仔好似$22先得90g,然後食返個飯團。咁就又有碳水又有蛋白質。夜晚起屋企食返蔬菜水果

“I'd suggest buying chicken breast from Wa Gyo Ketsu instead — $30 gets two small breasts totaling 120g, versus 7-Eleven's ~$22 for only 90g. Pair with a 7-Eleven rice ball for carbs+protein under $50.”

7-Eleven@yll_11.9 · Threads · ♥ 1 · source

7-ElevenRequests for a 'beams design'-style collab instead of niko and...

Multiple comments reference Taiwan 7-Eleven's beams design partnership as the preferred format.

香港需要beams 而唔係niko and 👌OKay?

“Hong Kong needs beams, not niko and, okay?”

7-Eleven@tom372100 · Instagram · ♥ 2 · source

Competitor watch Circle K
7-ElevenReach said fine. The comments said otherwise.
The post2.0k likes
Top comment20 likes

The niko and... Vol.2 collab post generated strong hype, but its most-liked comment (20 likes) blasts inconsistent store rollout dates and misleading 'coming soon' messaging — turning excitement into public frustration on 7-Eleven's own viral post. See the post →

Circle Kaespa card 'secret pre-sale' complaint dents Circle K launch-day trust

Fans allege some stores sold the aespa LEMONADE cards the night before the announced noon launch, with Circle K's official account not responding to repeated requests for an explanation in the thread.

▸ Two separate comments demanding an explanation for early sales going unanswered

又話今日中午12點開賣,琴晚你地偷賣係咩意思?可唔可以出黎解釋下?唔好掛住出PO先啦

“You said sale starts at noon today, so why did people already buy it last night? Can you explain? Stop just posting and ignoring us.”

Circle K@lmyyyyo_o · Threads · ♥ 4 · source

Circle KNissin cold-water noodle demand outstrips Circle K supply

The Threads-viral cold-water cup noodle drove strong foot traffic, but many commenters across IG/FB report stores with zero stock, risking hype fatigue if restocks lag.

▸ Multiple 'no stock' comments on both the IG and FB versions of the same post

根本冇

“There's simply none in stock.”

Circle K@Ng Jang · Facebook · ♥ 0 · source

In their words

A cross-section of real comments today: praise, criticism and competitive reasoning.

睇嚟小編本命係winter

“Looks like the admin's bias is Winter.”

Circle K@cheyenneyan · Instagram · ♥ 0 positive · source

可唔可以每間店舖統一銷售日期?唔好講啲咩陸續到店啦,想人哋點買呀?今日經過咁多間話會賣嘅都唔見有🤡 然後無啦啦出個post加個「晚」字🤣

“Could you please set a uniform sale date across stores? Stop saying 'coming soon' — how are we supposed to buy it? Visited so many stores today that were supposed to have it and none did, then you casually add the word 'evening' to the post afterward.”

7-Eleven@malkoliohcherry · Instagram · ♥ 20 negative · source

7記雞胸難食到仆街 堅持唔到的

“7-Eleven's chicken breast is unbearably bad, impossible to stick with.”

7-Eleven@godblessmeladiu · Threads · ♥ 0 negative · source

尋日收工青衣站重有一大堆,我都掃左8個

“Yesterday after work there was still a pile at Tsing Yi station — I grabbed 8.”

Circle K@Christie Wong · Facebook · ♥ 0 positive · source

又話今日中午12點開賣,琴晚你地偷賣係咩意思?可唔可以出黎解釋下?唔好掛住出PO先啦

“You said sale starts at noon today, so why did people already buy it last night? Can you explain? Stop just posting and ignoring us.”

Circle K@lmyyyyo_o · Threads · ♥ 4 negative · source

會唔會返埋對高達襪?

“Will you also bring back the matching Gundam socks?”

7-Eleven@jamespong98 · Instagram · ♥ 1 positive · source

Coverage: 56 comments from 17 posts. Instagram 32 · Threads 14 · Facebook 10.
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