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7-Eleven Hong Kong · Social Pulse
← Hong Kong editions

Daily · 2 Sep 2026

benchmarked vs Circle K · 42 posts and 38 comments (earned + owned) · reach = summed post engagement
Review needed this week?
Needs attention
2 items to review this week (1 high-priority), see 'Act on this' below.
Total posts
42
earned + owned
Earned reach
164
independent voices
Share of voice
63%
vs Circle K 37%
Owned reach
8.6k
official accounts
Positive posts
58%
11 of 19
Comments read
38
today
Threads 83%Facebook 11%Xiaohongshu 5%Instagram 1%

Executive summary

Earned vs owned reach

Of the 8.8k total reach today, 98% is the chains posting on their own channels and only 2% is independent voices. The organic conversation is small relative to brand broadcasting — every headline metric above is the earned 2%.

Earned 2%Owned 98%
ChainEarnedOwnedOwned %
7-Eleven195.4k100%
Circle K1453.2k96%

Earned = organic / independent voices — this drives Share of Voice, sentiment and everything above. Owned = the brands' own official accounts, i.e. what they broadcast. A high owned share means the day's buzz is largely brand-driven, not organic.

Most viral today

7-Eleven
1,184
@7elevenhk · 7CAFE mango pomelo sago smoothie
Circle K
2,163
@hkfoodpage · Smoothie new flavors
7-Eleven · top posts
IG@7elevenhk7CAFE mango pomelo sago smoothieowned♥ 1,184

“7CAFE offers mango pomelo sago smoothie at a discounted $20 (from $25) until Sep 29 for back-to-school month.”

【🥭🥥7CAFÉ楊枝甘露冰沙限時優惠】🏫📚開學月限時優惠🥳$20歎楊枝甘露冰沙 ✨🤩 ⏰又到9月開學月,但日日返學放學都仲係咁熱🥵就等7CAFÉ幫你消暑兼輕鬆下啦💪🏻💪🏻7CAFÉ宜家推出限時優惠,由即日起至29/9,楊枝甘露冰沙限定價$20/杯 (原價$25),超清涼又抵飲🌬️🌟 楊枝甘露冰沙用上 …

Back-to-school priced promo on a signature drink aims to drive foot traffic among students.

View post →
IG@7elevenhkYASHICA x Hello Kitty/Snoopy retro digital camerasowned♥ 1,157

“7-Eleven pre-order offers YASHICA digital cameras in Hello Kitty and Snoopy designs, available via app/website with pickup at any store.”

#7仔預購 宜家無論喺 #網站 (https://bit.ly/4ciD8H0 ) 定喺 #7ElevenApp 都可以落單啦 📲,俾你自選任何一間7仔店舖取貨🏪,令預購同取件過程更簡單輕鬆,隨時隨地入手各種心頭好🤗! 📸復古Y2K相機控集合!✨🩷YASHICA x Hello Kitty數位相機粉 …

Owned pre-order push for collectible Y2K-style cameras with popular IP tie-ins to attract collectors.

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IG@7elevenhkEvangelion-themed chargers/power banks/massage gunowned♥ 1,125

“7-Eleven pre-order features Evangelion-themed charging cables, magnetic power banks, and massage gun, priced $94-$375.”

#7仔預購 宜家無論喺 #網站 (https://bit.ly/4ciD8H0 ) 定喺 #7ElevenApp 都可以落單啦 📲,俾你自選任何一間7仔店舖取貨🏪,令預購同取件過程更簡單輕鬆,隨時隨地入手各種心頭好🤗! ⚡️EVA戰鬥裝備登陸「7仔預購」!🤖💜初號機紫綠快充、按摩槍,型住補滿能量!🔋 …

High-value anime IP merchandise pre-order targets collector fanbase for premium basket sizes.

View post →
IG@7elevenhkStar NEO truffle chicken oil soba (ramen collab)owned♥ 996

“7-Eleven launches limited-edition truffle chicken-oil soba noodles co-developed with a famous Yokohama ramen shop, blending truffle, chicken oil and lemon flavors.”

【#7仔新嘢】明星NEO己巳監松露香雞油蕎麥麵登場啦😋🍜✨ 今期 7 仔帶嚟期間限定嘅 #明星NEO己巳監松露香雞油蕎麥麵 💛由橫濱拉麵名店 「淡麗拉麵己巳」監修🤤呢款拉麵將松露香氣、香濃雞油同清新檸檬風味巧妙結合✨三重滋味交織出豐富層次感😍拉麵控梗係要試下啦💕快啲嚟 7 仔入手啦🛒💨 📌明星NEO …

Limited-edition ramen collaboration with a known Yokohama ramen shop signals premium food innovation push.

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IG@7elevenhk7-Select Korean mixed rice bowl (bibimbap)owned♥ 280

“For 3 days, yuu members can redeem 7-Select's new Korean mixed rice bowl (bibimbap) for 1,000 points + $17, available until Sep 4.”

【3日快閃優惠 | 📢#yuu會員專享】 #為食星期三😋7-SELECT韓式什錦拌飯 想食韓式拌飯,但又唔想專程搵韓國餐廳?🥹依家只需要 1,000 yuu積分+$17,就可以換到全新登場嘅 7-SELECT韓式什錦拌飯!🥳韓式拌飯醬加芝麻香,令每一啖都充滿濃郁韓式風味🌶️。配上蔬菜、肉類同雞蛋🥚嘅 …

Loyalty-program flash promo (yuu points + cash) for new Korean bibimbap product drives app engagement.

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IG@7elevenhk7-Eleven food counter set meal D + free oolong teaowned♥ 197

“Same free oolong tea with Set Meal D promo, valid Sep 2-8, redeemable in-store or via app pickup.”

【#7仔食檔 限時優惠🔥】買常餐D免費送淳茶舍烏龍茶!🍵✨ Lunch又喺度諗食咩?7仔食檔直接幫你揀好!😋 一連7日限定⚡️嚟 7仔食檔 買常餐D,即送 淳茶舍烏龍茶 500毫升 1支! 熱辣辣常餐配埋清爽無糖烏龍茶,解油膩一流,呢個組合CP值爆燈!💯 想方便又唔想排隊?用 7仔 App「到店自取 …

Owned repost of the same lunch bundle promo reinforcing the offer across channels.

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Circle K · top posts
IG@hkfoodpageSmoothie new flavorsowned♥ 2,163

“hkfoodpage taste-tests Circle K's two new summer smoothie flavors (mango-coconut, chocolate-strawberry-yogurt), praises the taste, notes $28 price and lists stores carrying it.”

《實測‼️Circle K新出🫨2款夏日Smoothie🍓‼️》 繼上次嘅新出smoothie 我飲到停唔到之後…🫪 最近見到Circle K 驚喜推出咗 2 款全新夏日口味, 同大家實測下今次有冇伏‼️ 2 款全新口味 每杯$28 🥭芒果·椰子: 香甜芒果+濃郁椰子🥥,2款熱帶feel水果撞埋一齊 …

Popular HK food influencer gives an enthusiastic review of Circle K's new smoothie flavors, likely to drive trial via social proof.

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IG@hkfunfoodrecordCircle K Smoothie new flavors reviewowned♥ 546

“Blogger tests Circle K's two new smoothies (mango-coconut, chocolate-strawberry-yogurt), praising both for taste and texture, and also likes the existing blueberry-strawberry-banana flavor most.”

OK利店新出兩款smoothie⭐️芒果椰子/朱古力草莓乳酪味 今次就去試吓 . 有啱晒天氣熱飲好消暑嘅⭐️芒果椰子味 都幾方便俾錢之後喺部機度嘟返個條碼 打開包裝放入部機度撳掣等一等🙈 唔知點解幾鍾意望住佢整 呢個感覺其實都幾療癒🙈 沙冰口感幾幼滑綿密 佢仲有新出⭐️朱古力士多啤梨乳酪味 呢杯我勁 …

Detailed food blogger taste-test of Circle K's new smoothie flavors, generating positive earned buzz for the product launch.

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IG@circlek_hkCircle K Smoothie new flavorsowned♥ 200

“Circle K launches two new Smoothie flavors - chocolate strawberry yogurt and mango coconut - alongside existing blueberry-strawberry-banana and kale-pineapple-carrot options, $28 each.”

【🥤夏日清涼又解暑!】Circle K Smoothie新口味登場!✨ . 炎炎夏日,隨時隨地都想飲返杯冰涼透心嘅Smoothie?Circle K Smoothie 依家有4款特調口味喇!仲驚喜帶嚟2款新口味!每杯只需 $28💯唔洗飛日本都飲到人氣 Smoothie! . 【🔥新口味】🍫朱古力·士 …

Owned campaign introducing two new smoothie flavors to expand the popular Smoothie line-up.

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IG@circlek_hkMochi cookies (peanut, earl grey, honey raisin)owned♥ 151

“Circle K launches new Mochi Cookie series in peanut, earl grey, and honey raisin flavors, with a $2-off coupon for OK Stamp IT members until Sep 9.”

【🍪Threads 大熱!】Circle K「麻糬曲奇」鬆軟曲奇 ✕ 煙韌拉絲!✨ . Circle K推出全新「麻糬曲奇」系列!外鬆內軟嘅曲奇包裹住軟糯煙韌嘅麻糬夾心,口感層次超豐富!配埋一杯熱茶,享受至Chill嘅下午茶滋味!☕️曲奇迷同麻糬控千萬唔好錯過!😍 . ✨ 【3款全新口味麻糬曲奇】 …

New snack launch with member discount coupon aims to drive trial via loyalty app.

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IG@circlek_hkIce cream discount promo (Haagen-Dazs, Dreyer's, etc.)owned♥ 71

“Circle K offers 25% off ice cream purchases over $100 for 4 days (Sep 2-5), covering Haagen-Dazs, Dreyer's, Movenpick and other brands.”

【限時四日🍦】買雪糕滿$100即享75折優惠!🔥 雪糕75折限時優惠一連四日!即日起至5日嚟 Circle K 以超低價入手大量雪糕,喺呢個炎炎夏日食返個夠!🌞 凡購買任何雪糕產品滿$100即享75折,把握機會快啲嚟掃貨,將雪櫃塞到爆啦!❄️🛒 精選推介: 🍨 Häagen-Dazs 迷你雪糕杯(各 …

Aggressive 4-day 25%-off ice cream promo across multiple brands to drive stock-up purchases during summer.

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What customers are saying

38 public comments on today’s posts, read and tagged. Every quote is verbatim and links to its source.
How to read this: A curated read of public social comments from a single day — directional early-warning signal, not a scientific poll.

Act on this

Fix7-ElevenPhishing link impersonating 7-Eleven surfaced on Threads

A scam/phishing link using the 7-Eleven name is circulating; one user's first reaction was to suspect a government/security trap, showing real confusion and trust erosion risk.

▸ Threads post explicitly calling the link 'too fake' and comparing it to a security-services sting.

▶ 7-Eleven action: Issue a public clarification distancing the brand from the link, request platform takedown, and brief social/CS teams on a standard scam-response script. — Digital/Brand Security + Social Media team · Now

條 7仔 link 未免太假🙃🙃 BTW 開頭以為係國安釣魚😨😨

“That 7-Eleven link is way too fake 🙃🙃 BTW at first I thought it was a national-security sting 😨😨”

7-Eleven@z.enomoto · Threads · ♥ 2 · source

Fix7-ElevenNEO truffle ramen collab: taste complaint + broken store-locator link

The headline IP-collab ramen (Star NEO x 淡麗拉麵己巳) got good post reach, but the top two comments are a taste complaint and a non-functioning branch-list link, both of which blunt conversion from interest to purchase.

▸ Comment 'this noodle is hard to eat' plus a separate comment that the branch link won't open.

▶ 7-Eleven action: QA the bit.ly store-locator link immediately; flag the taste feedback to the product team for the next batch/flavor review. — E-commerce/Web team + Product Development · This week

呢隻麵好難食

“This noodle is really not tasty”

7-Eleven@neozeed2023 · Instagram · ♥ 7 · source

Amplify7-ElevenMango pomelo sago smoothie promo is resonating well

The $20 back-to-school smoothie promo is generating organic praise for ingredient quality, a low-cost win worth boosting further before the Sept 29 promo ends.

▸ 1,184 engagement on the post plus a direct positive comment on the Taiwanese mango.

▶ 7-Eleven action: Feature the UGC comment in a repost/story and extend reach via influencer seeding before promo expiry. — Social Media team · This week

歡迎大家喝起來🙌台灣芒果很好吃!

“Everyone come drink it - the Taiwanese mango is really delicious!”

7-Eleven@chyneh_ · Instagram · ♥ 0 · source

What's Working

Beverage and collectible plays continue to be the strongest organic engagement drivers for both brands this period.

Circle KCircle K smoothie flavors winning on taste

Top comment on the smoothie review post is unprompted praise for the coconut-mango flavor.

椰子好飲🙌🙌

“Coconut is delicious 🙌🙌”

Circle K@mec_.lfd · Instagram · ♥ 0 · source

Circle KPanda-figurine 'display' purchase news went organically viral

User-generated Threads post about buying panda displays hit 55 likes, spawning a wave of copycat posts and a follow-on 43-like post.

原來今日ok便利店開始可以直接購買陳列品熊貓系列,我終於可以擁有樂樂大佛同帆船加加得得

“Turns out today OK convenience store started letting you buy the panda display series directly - I finally got the big Buddha and the sailboat figures”

Circle K@lingowong · Threads · ♥ 55 · source

7-ElevenMango pomelo smoothie promo praised for ingredient quality

Back-to-school $20 smoothie promo drew direct praise for the Taiwan mango used.

歡迎大家喝起來🙌台灣芒果很好吃!

“Everyone come drink it - the Taiwanese mango is really delicious!”

7-Eleven@chyneh_ · Instagram · ♥ 0 · source

Customer Report Card

Beyond the promo cadence, customers flagged concrete friction points on 7-Eleven's newest launches that are worth a quick fix.

7-ElevenStore-locator link for NEO ramen won't open

Customer trying to find which branches sell the new ramen hit a dead link.

分店link 開唔到

“The branch list link won't open”

7-Eleven@missy_yoyok · Instagram · ♥ 0 · source

7-ElevenNEO ramen taste disappoints some customers

Direct negative taste feedback on the headline IP-collab product, liked 7 times.

呢隻麵好難食

“This noodle is really not tasty”

7-Eleven@neozeed2023 · Instagram · ♥ 7 · source

7-ElevenScam link using 7-Eleven's name spooked a customer

User initially thought the fake link was a security-services trap before realizing it was a scam.

條 7仔 link 未免太假🙃🙃 BTW 開頭以為係國安釣魚😨😨

“That 7-Eleven link is way too fake 🙃🙃 BTW at first I thought it was a national-security sting 😨😨”

7-Eleven@z.enomoto · Threads · ♥ 2 · source

7-ElevenFresh food stock cleared out early by students

Regular customer near a school/college now has to arrive earlier to get fresh items since term started.

The 7-11 down the street from my office has Japanese owners. I have to get there early lately though cause school just started and the kids from the colleges and the high-school buy out all the fresh stuff.

“The 7-Eleven near my office has Japanese owners. I have to get there early now since school started - college and high-school kids buy out all the fresh stuff.”

7-Eleven@Emily Lenhardt · Facebook · ♥ 1 · source

Competitor watch Circle K
Circle KReach said fine. The comments said otherwise.
The post55 likes
Top comment2 likes

The panda-display purchase news is genuinely exciting for fans, but the very first reply undercuts it - reporting that the same offer doesn't work consistently store-to-store, turning a feel-good win into a frustration thread. See the post →

Circle KPanda-display purchase rollout is inconsistent store-to-store

The panda figurine 'display' purchase news went viral organically, but replies show patchy execution - some stores allow direct purchase, most don't even know about it - creating frustrated customers chasing stock across branches.

▸ Multiple independent commenters confirm 'not every store has it' and being turned away at nearby branches.

點解我屋企附近無得買display,開心有間竟然有得抽,可惜抽到的已經有😔

“Just passed by two stores, both said they don't have it”

Circle K@ah.chu.chu · Threads · ♥ 1 · source

In their words

A cross-section of real comments today: praise, criticism and competitive reasoning.

椰子好飲🙌🙌

“Coconut is delicious 🙌🙌”

Circle K@mec_.lfd · Instagram · ♥ 0 positive · source

呢隻麵好難食

“This noodle is really not tasty”

7-Eleven@neozeed2023 · Instagram · ♥ 7 negative · source

條 7仔 link 未免太假🙃🙃 BTW 開頭以為係國安釣魚😨😨

“That 7-Eleven link is way too fake 🙃🙃 BTW at first I thought it was a national-security sting 😨😨”

7-Eleven@z.enomoto · Threads · ♥ 2 negative · source

原來今日ok便利店開始可以直接購買陳列品熊貓系列,我終於可以擁有樂樂大佛同帆船加加得得

“Turns out today OK convenience store started letting you buy the panda display series directly - I finally got the big Buddha and the sailboat figures”

Circle K@lingowong · Threads · ♥ 55 positive · source

點解我屋企附近無得買display,開心有間竟然有得抽,可惜抽到的已經有😔

“Just passed by two stores, both said they don't have it”

Circle K@ah.chu.chu · Threads · ♥ 1 negative · source

The 7-11 down the street from my office has Japanese owners. I have to get there early lately though cause school just started and the kids from the colleges and the high-school buy out all the fresh stuff.

“The 7-Eleven near my office has Japanese owners. I have to get there early now since school started - college and high-school kids buy out all the fresh stuff.”

7-Eleven@Emily Lenhardt · Facebook · ♥ 1 neutral · source

Coverage: 38 comments from 19 posts. Threads 23 · Instagram 10 · Xiaohongshu 3 · Facebook 2.
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