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7-Eleven Hong Kong · Social Pulse
← Hong Kong editions

Daily · 14 Aug 2026

benchmarked vs Circle K · 65 posts and 71 comments (earned + owned) · reach = summed post engagement
Review needed this week?
Worth a look
2 items to review this week; nothing urgent.
Total posts
65
earned + owned
Earned reach
1.6k
independent voices
Share of voice
83%
vs Circle K 17%
Owned reach
5.6k
official accounts
Positive posts
67%
20 of 30
Comments read
71
today
Instagram 62%Threads 23%Xiaohongshu 14%

Executive summary

Earned vs owned reach

Of the 7.2k total reach today, 78% is the chains posting on their own channels and only 22% is independent voices. The organic conversation is small relative to brand broadcasting — every headline metric above is the earned 22%.

Earned 22%Owned 78%
ChainEarnedOwnedOwned %
7-Eleven1.5k3.7k71%
Circle K911.9k95%

Earned = organic / independent voices — this drives Share of Voice, sentiment and everything above. Owned = the brands' own official accounts, i.e. what they broadcast. A high owned share means the day's buzz is largely brand-driven, not organic.

Most viral today

7-Eleven
1,036
@7elevenhk · Nestle x Stranger Things ice cream cone
Circle K
851
@circlek_hk · Seoul Milk ice pop
7-Eleven · top posts
IG@7elevenhkNestle x Stranger Things ice cream coneowned♥ 1,036

“7-Eleven official post: Nestle x Stranger Things red velvet chocolate ice cream cone, 2 for $26 promo until Aug 25.”

【#7仔新嘢】雀巢 X 怪奇物語 紅絲絨朱古力甜筒登場啦🔴 今期 7 仔帶嚟 #雀巢 X #怪奇物語 紅絲絨朱古力甜筒 ❤ 雀巢甜筒聯乘人氣劇集《怪奇物語》🍦🤩將怪奇元素化身成甜蜜雪糕體驗✨香滑雲呢拿味及朱古力冰凍甜點配搭紅絲絨曲奇脆粒🍪🔴,內藏酸甜雜莓醬夾心🤤層次豐富又充滿驚喜💥 🪄由即日起至8月 …

Owned promo tying ice cream launch to popular Netflix show for fandom appeal.

View post →
IG@7elevenhkda dino x Heng Heung egg custard popsicleowned♥ 579

“7-Eleven official post: new da dino x Heng Heung Cake Shop molten egg custard popsicle launch.”

【#7仔新嘢】 da dino 恆香流心奶黃雪條登場啦😋💛🧊✨ 今期 7 仔帶嚟港式甜品新享受 #dadino x #恆香 流心奶黃雪條 💛da dino聯乘恆香推出滋味新作😍嚴選恆香經典奶黃配方,將港式奶黃甜點化身成冰凍雪條✨💛 外層奶香雪糕幼滑細膩🤤內藏濃郁流心奶黃餡,一口咬開即感受到滿滿蛋香同 …

Owned launch post for new HK-style egg custard popsicle collab.

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IG@7elevenhkWei Long konjac snack Thai spicy flavorowned♥ 435

“7-Eleven official post: new Wei Long konjac snack in Thai sour-spicy flavor.”

【#7仔新嘢】衛龍魔芋爽泰式酸辣味登場啦😋🌶️🍋✨ 今期 7 仔帶嚟惹味開胃之選 #衛龍魔芋爽泰式酸辣味 ❤,加入黃金桔同百香果風味🤤🌶️ 脆爽Q彈魔芋配搭酸辣醬汁🍋,雙面切花設計令每一啖都更加入味🤤記得快啲嚟 7 仔試下啦💨 #7ElevenHK #7ElevenMACAU #7Eleven便利店 …

Owned new product launch post for spicy konjac snack.

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IG@fatbb_foodieWeGen Farming meal seriesorganic♥ 356

“Food blogger extensively reviews all 5 items in 7-Eleven's WeGen Farming series, praising taste and sustainability angle.”

平時好鐘意食7仔啲叮叮嘢😝 買番屋企叮一叮就食得 真係勁方便🤤 依加食叮叮嘢都可以食得健康啲!🤩 今次7-Eleven夥拍美心集團WeGen farming 升級「味.道出意義」計劃!🥳 以咖啡渣酵素培育優質本地農作物打造左5款全新7‐SELECT產品 ! 有齊飯盒、湯品、粥品、飯糰同烘焙新品! 系 …

Detailed positive review of all 5 WeGen Farming items reinforcing convenience + sustainability message.

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IG@7elevenhkAMOS gummy candy seriesowned♥ 255

“7-Eleven official post: new AMOS peelable gummy candy series in mango, grape, lychee, peach flavors plus 4D building-block gummies.”

【#7仔新嘢】AMOS人氣軟糖系列登場啦😋🍬✨ 今期 7 仔帶嚟趣味零食新體驗 #AMOS軟糖系列 💛兩款軟糖唔止果香十足,仲充滿玩味✨無論大人定小朋友都會玩到停唔到手😆記得快啲嚟 7 仔試下啦🛒💨 🥭 AMOS芒果剝皮軟糖 含有真芒果果汁🤤選用阿方索芒果風味,果香濃郁又香甜💛體驗獨特剝皮食法,口感 …

Owned new candy product launch post targeting playful/novelty snacking.

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IG@7elevenhkWeekly deals + yuu points redemptionowned♥ 231

“7-Eleven weekly deals list (ice cream, snacks, drinks) plus yuu loyalty points redemption promo for cash vouchers.”

【#著數之選】又係時候入貨啦,睇吓呢個星期7仔有咩抵買嘅嘢啦🤩! 【$45/6支】雀巢MEGA/能得利冰棒(各款)/香橙冰冰/檸檬冰冰/笨NANA蘋果味啫喱雪條 【$60/8件】維記甜筒/雪米糍/雪糕杯(各款) 【$14.5/件】自然派爆汁豆腐6件裝/脆骨魷魚/金錢肉脯60克/牛油味鐵板魷魚片50克 …

Owned weekly value bundle promo plus loyalty program cash voucher redemption push.

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Circle K · top posts
IG@circlek_hkSeoul Milk ice popowned♥ 851

“New product: Korea-imported Seoul Milk ice pops (milk/chocolate milk flavor) at Circle K, $10 each (Aug 13-26), $8 with member coupon.”

【🥛韓國直送!】首爾牛奶雪條新品登場!✨ . 韓國國民品牌「首爾牛奶」雪條驚喜登陸 Circle K🍦!嚴選韓國國產生乳同鮮奶油打造,每一啖都係超濃郁嘅奶香,輕鬆享受高級雪糕嘅滋味!🍦🇰🇷 . ▸ 🥛 牛奶味雪條:含有韓國國產生乳🐄!奶香純粹濃郁、口感絲滑,還原最純正嘅韓國鮮奶滋味! ▸ 🍫 朱古力 …

Korean import ice pop launch with member coupon discount to attract dessert/import-snack seekers.

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IG@circlek_hkChiikawa/Sanrio/Crayon Shin-chan merchowned♥ 381

“Circle K's 'Summer Toy Festival' launches Chiikawa, Sanrio, Crayon Shin-chan and Toy Story branded stationery, keychains, blind boxes and candy toys.”

【#新品登場】夏日潮玩祭!人氣角色周邊精品登陸 Circle K ✨ . 人氣 CHIIKAWA、SANRIO、蠟筆小新同反斗奇兵系列精品 Circle K 有得賣啦 🤩! 無論係可愛實用嘅文具匙扣,定係驚喜滿滿嘅盲盒同軟糖玩具,一次過滿足各位卡通動漫迷嘅收藏慾 🧸✨。 . 齊集人氣 CHIIKAW …

Multi-IP character merch push (Chiikawa, Sanrio, Shin-chan, Toy Story) to drive collectible-seeking footfall.

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IG@circlek_hkOpanchu Usagi (rabbit) merchowned♥ 96

“Circle K's ShopEasy launches Opanchu Usagi (funny rabbit) themed bags, cushions, card holders and accessories, Aug 13-Sep 9.”

【ShopEasy網購平台】想輕鬆買到心頭好?🛍️ 即刻上ShopEasy網頁版:https://shopeasy.circlek.hk 💻 或者喺OK Stamp It App:https://bit.ly/4iYtBqS 📱 落單啦!#一件都免運費 🚚 #24小時OK分店自取 🏪 超人氣「褲褲兔 …

Viral character merch drop on ShopEasy to capitalize on trending 'Opanchu Usagi' meme popularity.

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IG@circlek_hkMorinaga choc crepe ice creamowned♥ 89

“New product: Morinaga 'Chocolate & Chocolate Crepe' ice cream, $60 for 4 (avg $15) until Aug 26, plus OK stamp bonus at Circle K.”

【🍫朱古力雙重奏!】森永製菓「朱古力&朱古力可麗餅」新登場!🍨✨ . 又有一款日本話題雪糕登陸 Circle K 啦!森永製菓全新 「朱古力&朱古力可麗餅」😋,以Q彈軟韌嘅可麗餅皮包覆香濃朱古力雪糕🍦,入口層次超豐富,滿滿日式甜品感!😍 . 由即日起至 2026 年 8 月 26 日,凡購買環球雪糕 …

New Japanese dessert-style ice cream with bundle pricing and loyalty stamp incentive.

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IG@circlek_hkTamagotchi AirPods Pro 3 case merchowned♥ 88

“Circle K's ShopEasy launches cute Tamagotchi (Mametchi/Kuchipatchi) AirPods Pro 3 protective cases, available Aug 13-Sep 9.”

【ShopEasy網購平台】想輕鬆買到心頭好?🛍️ 即刻上ShopEasy網頁版:https://shopeasy.circlek.hk 💻 或者喺OK Stamp It App:https://bit.ly/4iYtBqS 📱 落單啦!#一件都免運費 🚚 #24小時OK分店自取 🏪 . 超可愛嘅 …

Character-licensed tech accessory merch to extend ShopEasy's lifestyle/collectible appeal.

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What customers are saying

71 public comments on today’s posts, read and tagged. Every quote is verbatim and links to its source.
How to read this: A curated read of public social comments from a single day — directional early-warning signal, not a scientific poll.

Act on this

Fix7-ElevenTop-engagement Stranger Things cone can't be found in stores

The Nestle x Stranger Things ice cream cone post drove the day's highest owned-content engagement, but the very first comment on it says the customer has never actually seen the product in-store, suggesting patchy distribution is undercutting a strong campaign.

▸ Comment on the campaign post: 'haven't seen it before' (1 like, first reply).

▶ 7-Eleven action: Audit branch-level stock/delivery cadence for the Nestle collab SKU during the campaign window and push a restock alert via social if gaps persist. — Merchandising / Supply Chain · Now

未見到過😂

“Haven't seen it before 😂”

7-Eleven@hitay_mpw · Instagram · ♥ 1 · source

Fix7-ElevenMacau fans feel excluded from HK-exclusive collabs

Both the SEVENTEEN miniteen tie-in and Chiikawa bonbon drops are generating FOMO from Macau followers who say the products simply aren't available there, risking brand goodwill in that market.

▸ Repeated Macau-specific comments across two separate viral collab posts.

▶ 7-Eleven action: Confirm and communicate a Macau rollout timeline (or explain HK-exclusivity) for high-demand collab items to manage expectations. — Regional Marketing (Macau) · This week

點解澳門7仔無架😭😭😭😭

“Why doesn't Macau 7-Eleven have this? 😭😭😭😭”

7-Eleven@roris.louise · Threads · ♥ 0 · source

Watch7-ElevenIsolated digestive-discomfort complaint on Weilong konjac snack

One commenter warns against eating the new Weilong Thai-style konjac snack regularly, citing loose stools, alongside otherwise strong taste praise for the same product.

▸ Single cautionary comment amid mostly positive taste feedback on the same post.

▶ 7-Eleven action: Monitor for repeat food-safety/digestive complaints; no action needed yet beyond tracking volume. — Category/QA team · This week

唔建議長期食 會排稀便便

“Don't recommend eating it long-term, it will cause loose stools”

7-Eleven@zombie0922 · Instagram · ♥ 0 · source

What's working

Sustainability storytelling, flavour hits and brand loyalty over pricier alternatives are all landing well with customers.

7-ElevenWeGen Farming meal series praised as thoughtful and health-forward

Five influencer posts plus direct customer comments praising variety and the vegetarian option.

出埋素食餐咁有誠意

“Even has a vegetarian meal — so thoughtful”

7-Eleven@ttotiffany · Instagram · ♥ 0 · source

我覺得飲湯好方便

“I think the soup option is very convenient”

7-Eleven@yokomamayoko · Instagram · ♥ 0 · source

7-ElevenWeilong Thai-style konjac snack is a genuine taste hit

Strong flavour praise despite one digestive caution, plus organic cross-posting to a snack fan account.

呢隻好味,食到停吾到口

“This one tastes great, can't stop eating it”

7-Eleven@kerokerokeropei_cheng · Instagram · ♥ 2 · source

7-ElevenShoppers choose 7-Eleven over pricier venue concessions

At a sports venue, customers say they skip the overpriced, warm in-venue snack bar and buy drinks/snacks from 7-Eleven instead.

坦白講,第一下以為自己飛左睇作客 😳😳 好L肉酸 😒 記憶中,我好幫襯過 0 次 交比大家 路過啦 ~~ 無咩事,我都係出面買7仔 😌😌

“Frankly at first I thought I'd wandered into an away match — pretty ugly. I've barely ever bought from here; no big deal, I just buy from 7-Eleven outside”

7-Eleven@y.eeeeeeeee · Threads · ♥ 31 · source

小食部野飲唔涷嘅 買左次之後 次次去7仔買紙包飲品入場

“Drinks at the snack bar aren't even cold. After buying once, I now always buy carton drinks from 7-Eleven before going in”

7-Eleven@acwadachi1860 · Threads · ♥ 2 · source

Report Card: Gripes & Requests

Beyond the wins, customers are flagging stock shortages, regional gaps, and mild price/quality concerns worth tracking.

7-ElevenChiikawa bonbon hunters keep coming up empty

Even fans who love the merch report checking multiple branches without success.

我搵咗兩間都搵唔到chiikawa😭😭😭 唔知係咪冇出

“I checked two stores and couldn't find Chiikawa 😭😭😭 not sure if it's even been released”

7-Eleven@ba.daphne.ak · Threads · ♥ 0 · source

7-ElevenMacau shoppers feel excluded from HK-exclusive drops

Recurring comments asking why Macau branches lack items available in Hong Kong.

點解澳門7仔無架😭😭😭😭

“Why doesn't Macau 7-Eleven have this? 😭😭😭😭”

7-Eleven@roris.louise · Threads · ♥ 0 · source

7-ElevenMild food-safety concern on new konjac snack

One cautionary comment about digestive effects amid otherwise positive reviews.

唔建議長期食 會排稀便便

“Don't recommend eating it long-term, it will cause loose stools”

7-Eleven@zombie0922 · Instagram · ♥ 0 · source

7-ElevenMainland visitors flag pudding as pricey

Repeat browsers admit price is what stops them from buying the popular oolong tea pudding.

雖然但是好貴[笑哭R][笑哭R] 我每次進去都看一眼沒買[笑哭R]

“But it's pretty expensive lol — every time I go in I just look, never buy it”

7-Eleven@momo · Xiaohongshu · ♥ 0 · source

Competitor watch Circle K

Circle KCircle K's character merch drop is selling out within hours

Circle K's CHIIKAWA/Sanrio/Crayon Shin-chan summer collectibles post is drawing heavy engagement but also frequent stockout complaints and missing popular SKUs (the rabbit character), plus Macau availability questions — a fulfillment gap that dampens an otherwise strong campaign.

▸ Multiple comments: 'sold out downstairs', 'is the rabbit out of stock everywhere?', 'too little stock of the rabbit stamp & LED keychain'.

全線缺兔???

“Out of rabbit character stock everywhere???”

Circle K@黃志龍 · Facebook · ♥ 0 · source

In their words

A cross-section of real comments today: praise, criticism and competitive reasoning.

未見到過😂

“Haven't seen it before 😂”

7-Eleven@hitay_mpw · Instagram · ♥ 1 neutral · source

呢隻好味,食到停吾到口

“This one tastes great, can't stop eating it”

7-Eleven@kerokerokeropei_cheng · Instagram · ♥ 2 positive · source

出埋素食餐咁有誠意

“Even has a vegetarian meal — so thoughtful”

7-Eleven@ttotiffany · Instagram · ♥ 0 positive · source

全線缺兔???

“Out of rabbit character stock everywhere???”

Circle K@黃志龍 · Facebook · ♥ 0 negative · source

坦白講,第一下以為自己飛左睇作客 😳😳 好L肉酸 😒 記憶中,我好幫襯過 0 次 交比大家 路過啦 ~~ 無咩事,我都係出面買7仔 😌😌

“Frankly at first I thought I'd wandered into an away match — pretty ugly. I've barely ever bought from here; no big deal, I just buy from 7-Eleven outside”

7-Eleven@y.eeeeeeeee · Threads · ♥ 31 negative · source

雖然但是好貴[笑哭R][笑哭R] 我每次進去都看一眼沒買[笑哭R]

“But it's pretty expensive lol — every time I go in I just look, never buy it”

7-Eleven@momo · Xiaohongshu · ♥ 0 negative · source

Coverage: 71 comments from 19 posts. Threads 42 · Instagram 12 · Xiaohongshu 9 · Facebook 8.
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